We are in the office 6 days a week (Monday-Saturday) from 8:00 AM – 5:00 PM Mountain Time. If you have an urgent question or issue on Sunday, we often check messages and can answer your question in a timely manner.

The best way to reach us is by emailing at [email protected] or sending an inquiry from the reservation you are trying to book. We respond to all messages within 24 hours.

Absolutely! Check out the blog posts under the Plan section of the website to learn about some of our favorite places to eat and recommendations for what to do in town when you're not on tour. Don’t ever hesitate to ask us any questions!

Tourbase is run by a team of locals that has vetted and partnered with our favorite tour operators. We form unique partnerships with the top-rated tours to allow guests to easily book the very best of Vail in a convenient way. We don't mark up the tours so you can be assured you get the best prices too.

Vail is about 36 miles, or roughly a 40-minute drive, from Eagle County Regional Airport (EGE). If you’re flying into Denver International Airport (DEN), expect about a 2-hour drive, depending on traffic and weather conditions. Shuttle services, private transfers, and car rentals are all available, making it easy to reach Vail any time of year.

The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed several days before the date of the first tour on your invoice. If your card is declined, your reservation will be canceled, but of course we will try to contact you to collect payment before cancelling your tour. 

We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express. Of course cash is great to tip your guides if you're pleased with the service.

Our drivers and guides work hard and certainly appreciate tips if you enjoyed your experience. It is customary to tip your guide 20%, but this is entirely up to you.

Wildlife is plentiful around Vail, but sightings of animals like elk, moose, or bears aren’t guaranteed. You’ll often spot deer, eagles, or foxes along the trails. Join a Vail wildlife or nature tour for your best chance to see Colorado’s wild side up close.

Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time!

Vail is famous for its world-class skiing, breathtaking mountain views, and year-round outdoor adventures. From skiing and snowboarding in winter to hiking, biking, and rafting in summer, Vail offers unforgettable Colorado experiences in every season.

Vail is located in the heart of the Colorado Rockies, about 100 miles west of Denver along Interstate 70. The town sits in the scenic Vail Valley, near Beaver Creek and Avon. It’s approximately 35 miles (a 40-minute drive) from Eagle County Regional Airport (EGE), and about a two-hour drive from Denver International Airport (DEN).

Vail offers outdoor adventures year-round. Winter (November–April) is best for skiing and snowboarding, while summer (May–October) is perfect for rafting, hiking, fly-fishing, and gondola rides. Each activity’s season may vary slightly with weather conditions.

Yes! Most Vail tours and outdoor activities run rain or shine. Weather in the Colorado Rockies can change quickly, so it’s always smart to dress in layers and be prepared for sudden rain or wind. Safety is always our top priority. If conditions become unsafe—such as lightning, heavy snow, or severe storms—your guide may cancel the trip, and you’ll receive a full refund or be offered to reschedule.

In the Colorado Rockies, weather can change quickly, but most Vail tours run even with a little rain, snow, or wind. If extreme weather makes it unsafe to continue, you’ll be notified as soon as possible and receive a full refund or the option to reschedule.